Experience Research & Design

Experience Design


Understand. Then Create.


Understanding people is central to experience design. I work with teams to research user needs and goals, which then informs the creation of useful and usable products and services.

Utilizing a service blueprint to track opportunities during a research session

Utilizing a service blueprint to track opportunities during a research session


Your products & client experience will be more successful when you know your users’ goals and needs. I help teams identify user behavior, goals, and expectations using a number of research techniques.

Services Offered

  • User Interviews

  • Observations & Contextual Interviews

  • Task Analysis

  • Personas


The best information is valuable to your users only when it's presented in a way that they understand. I organize information to match users’ mental models, behaviors, and goals.

Services Offered

  • Content Inventories

  • Card Sorting

  • Site Maps

  • Controlled Vocabularies

  • Taxonomies

  • User Flows

Co-creation workshop with employees

Co-creation workshop with employees


Experiences happen over time. Together, we structure the customer lifecycle, determine where products best fit into the ecosystem, and understand how the user moves between the different communication channels.

Services Offered

  • Service Blueprinting

  • Journey Maps

  • Wireframes

  • Prototyping


How closely are we meeting our users’ expectations? I design and execute usability testing to measure product performance and gain valuable insights from actual users to ensure we are effectively meeting both their goals and that of the business.

Services Offered

  • Heuristic Evaluations

  • Usability Testing

  • Establishing Success

Work Together

Together we can build better experiences and products. Let's Talk.